Terms & Conditions
Terms & Conditions
Last Updated: June 28, 2026
Website: https://dhaanitouch.in
Brand Name: Dhaani Touch
Important: This is a professional Terms & Conditions template for an Indian skincare and personal care e-commerce brand. It should be reviewed by a qualified legal professional before publication to ensure compliance with your specific business model and applicable laws. Well-drafted terms help define customer rights, payment, shipping, returns, intellectual property, and dispute resolution.
1. Acceptance of Terms
Welcome to Dhaani Touch.
By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.
2. About Us
Dhaani Touch is an Indian premium personal care and skincare brand offering products including but not limited to:
- Bath Bars
- Intimate Washes
- Skin Care
- Hair Care
- Personal Care Products
- Grooming Products
- Wellness Products
3. Eligibility
To place an order you must:
- Be at least 18 years old, or
- Use the website under supervision of a parent or legal guardian.
4. Products
We strive to ensure all product descriptions, images and specifications are accurate.
However:
- Product colours may vary depending on your screen.
- Packaging may change without prior notice.
- Ingredients may occasionally be updated for product improvement.
5. Pricing
- All prices are listed in Indian Rupees (INR).
- Prices include applicable GST unless otherwise stated.
- Prices may change without prior notice.
- Promotional pricing is valid only during the stated period.
6. Orders
We reserve the right to:
- Accept or reject any order.
- Cancel suspicious or fraudulent orders.
- Limit purchase quantities.
- Request additional verification before dispatch.
If payment has already been received for a cancelled order, the amount will be refunded according to the original payment method.
7. Payment
We accept secure payments through authorized payment gateways.
Available payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (where available)
Dhaani Touch does not store your complete payment card information.
8. Shipping
We ship across India.
Delivery timelines are estimates only and may vary due to:
- Weather
- Courier delays
- Public holidays
- Remote delivery locations
- Force majeure events
Risk of loss transfers to the customer upon successful delivery.
9. Order Tracking
Customers will receive tracking information via:
- SMS
- WhatsApp (where applicable)
10. Cancellation
Orders may be cancelled only before dispatch.
Once dispatched, cancellation requests cannot be accepted.
11. Returns & Refunds
Returns are accepted only under eligible conditions including:
- Wrong product delivered
- Damaged product
- Manufacturing defect
- Missing item
Products will not be accepted if:
- Used
- Opened
- Damaged by customer
- Returned without original packaging
Refunds are processed after quality inspection.
12. Health Disclaimer
Our products are cosmetic and personal care products.
They are not intended to diagnose, treat, cure, or prevent any disease.
If irritation occurs:
- Stop using the product immediately.
- Consult a qualified healthcare professional if symptoms persist.
Always perform a patch test before first use.
13. Allergies
Customers are responsible for reviewing ingredient lists before use.
Dhaani Touch shall not be liable for allergic reactions resulting from known or unknown sensitivities.
14. Intellectual Property
All content including:
- Logo
- Product names
- Images
- Videos
- Designs
- Packaging
- Graphics
- Website content
- Product descriptions
is the exclusive property of Dhaani Touch and may not be copied, reproduced, distributed, or used without prior written permission.
15. User Conduct
You agree not to:
- Violate any law.
- Upload harmful software.
- Attempt unauthorized access.
- Copy website content.
- Misuse customer reviews.
- Interfere with website security.
Violation may result in termination of access.
16. Reviews
Customers may submit honest reviews.
We reserve the right to remove reviews containing:
- Abuse
- Hate speech
- False information
- Promotional content
- Offensive language
17. Promotional Offers
Offers are subject to:
- Availability
- Specific campaign rules
- Expiry dates
Offers cannot be combined unless explicitly stated.
18. Limitation of Liability
To the fullest extent permitted by law, Dhaani Touch shall not be liable for:
- Indirect damages
- Consequential losses
- Business interruption
- Loss of profits
- Delivery delays beyond our control
- Website downtime
- Third-party courier issues
19. Privacy
Use of our website is also governed by our Privacy Policy.
By using our website, you consent to the collection and use of information as described in our Privacy Policy.
20. Third-Party Services
Our website may contain links to third-party websites or payment providers.
Dhaani Touch is not responsible for the content, security, or practices of third-party websites.
21. Force Majeure
We shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including:
- Natural disasters
- Government restrictions
- War
- Pandemic
- Labour disputes
- Internet outages
- Transportation disruptions
22. Governing Law
These Terms & Conditions shall be governed by the laws of India.
23. Dispute Resolution
Any disputes arising from these Terms shall first be attempted to be resolved through mutual discussion.
If unresolved, disputes shall be subject to the exclusive jurisdiction of the competent courts where Dhaani Touch is registered.
24. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time.
Updated versions will be published on this page with the revised "Last Updated" date.
Continued use of the website constitutes acceptance of the revised Terms.
25. Contact Us
For any questions regarding these Terms & Conditions, please contact:
Dhaani Touch
Email: contact@dhaanitouch.in
Website: https://dhaanitouch.in